Room
Room F2 - Track 2: Talks
Audience
Testers at mid-level or above who can be involved in prod incidents.
Key-Learning
- Troubleshooting and finding defects is vital for incidents. Testers do this daily.
- Risk assessment and management is key for incidents. How can you present the risks thoughtfully?
- Communication? It's a tester's specialty! Let's learn how to best communicate during incidents.
PRODUCTION IS DOWN. EVERYBODY PANIC! ALL HANDS ON DECK!
Well, no, not you. You're just a tester. You can get back to work. Have you felt like this? A little helpless, unable to engage when there's a major incident going on around you? I'm here to tell you that testers have a vital role to play in incident response. With our ability to troubleshoot and ask questions, we're perfect for investigating. When it comes to rolling out a hot fix, we can talk about the risk and what else it may impact. Our strengths in communication can help us keep the rest of the company informed.
Join me for a journey into incident response with real world examples including my first ever successful incident with my company--which happened the Thursday before I joined. You'll walk away with tips and tricks for adding value and asking the right questions as well as the confidence to insert yourself so you can finally hear those magic words: OH NO! THERE'S A PRODUCTION INCIDENT! SOMEONE, GET THE TESTERS!