It was a dark and stormy night, the kind of night you expect a P0 defect when the Teams call interrupted my dinner of Cup of Noodles. It was the VP of Customer Success and she said “we have a customer facing problem. We need you and the Gumshoe Team on the case”.
Root cause analysis (RCA) is a critical skill for everyone, however, most professionals have never had the opportunity to identify the root cause of a defect before needing to do so in a critical situation. Effective RCA requires all stakeholders to think critically and use their best judgement on the often limited information available. In this workshop, participants will role-play through a real-life scenario and interact with logs, users, and other stakeholders to figure out the root cause before coming together to brainstorm on how we could have prevented the incident.
Join the team of developers, QAs, product professionals, customer support, and project managers to crack the case.
