Succeeding with Difficult Conversations to Build Strong Relationships in Your Cross-Functional Team
Software development teams need strong relationships to work collaboratively and build in quality. But sometimes testers or quality advocates on cross-functional teams struggle to have their ideas heard. And sometimes they have to deliver news that is hard for others to hear, making a difficult conversation unavoidable.
Situations like these are challenging for anyone. You know the conversation could be difficult, and it’s crucial to end up with an agreement that is positive for all participants.
To succeed, you’ll have to initiate the exchange and carefully address the other person’s reactions as well as managing your own feelings. To do this takes both courage and skill. It helps to practice in a safe space.
This tutorial is an interactive workshop where we will practice initiating, sustaining, and
concluding difficult conversations—building relevant skills and knowledge along the way. We’ll explore the factors that can inhibit us in beginning such a conversation, as well as those that might influence the other person’s reactions.
Topics we’ll cover include: