Quality from the CEO Perspective

25-minute Talk

Understand your managers so you can hopefully communicate with them better

Virtual Pass session

Timetable

11:45 a.m. – 12:30 p.m. Tuesday 22nd

Room

Room F2 - Track 2: Talks

Audience

Anyone!

Key-Learning

  • What’s important to managers
  • How quality in projects can be translated to quality for a CEO
  • How to communicate better with your manager

Or: “Why the heck to they not always strive for 100% quality?”

In this talk, join two testers who have become CEOs to find out whether managers even care about quality (they do!) and what aspects of quality are the most important to them. Hopefully, you’ll gain some understanding about the context of your managers, and ideas on how to communicate better with them about quality and testing. Alex and Michael will start by giving you some context about CEOs to provide you with some background to understand how they work. Especially since they both worked as testers as well as CEOs. The later role has to have the holistic view and consider almost all of the different business aspects (following the “PM triangle” costs, time, scope and quality as well as company KPIs). Following on from that, we’ll look at what aspects of quality are mostly on our radars, such as: • Customer satisfaction • Team satisfaction (yes, these two can be in conflict!) • Transparency • Deliverability • Sustainability • Resilience • Personal development • Leanness and added value • “Speed” • Courage We’ll explain these attributes and show you how they map to quality attributes and concerns in projects. Finally, we’ll give you some tips on how to communicate with your managers about quality – in a way that makes sense to them and gets results. We don’t guarantee that they will always accept 100% of your arguments, but we hope you can understand each other better.

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