Visual problem-solving: the marker strikes back!

120-minute Workshop

Complex problems can be hard to understand and explain. After practising our step by step visual method, facing complex issues in your daily work life will become easier.


2:45 p.m. – 4:45 p.m. Thursday 18th


Room D5+D6 - Track 6: Accessibility Deep Dive


Everybody who wants to cope with complex problems in a new way


  • The power of your visual thinking
  • Why visual thinking is not about art
  • Six steps to untangle complex problems
  • Using markers online and offline to get clarity
  • Experience how to explain a problem with a visual

How to use the power of your (digital) marker to untangle complex problems you encounter in your daily work. Visual thinking is the force for you.

We all love the wonderful world of IT for its complex challenges, organisational issues and exciting discussions. But the love quickly fades when we struggle with explaining complex problems to clients or colleagues, and all we get in return are puzzled faces. And let's be honest: clear communication is difficult.

Enhance your problem-solving skills by embracing the power of visual thinking! We will discuss what makes problems complex and discuss several everyday situations we encounter at work.

During this workshop, we will give you hands-on tips and exercise with visual techniques. Six steps will help you untangle a complex problem, and we will practice this with real case scenarios. The resulting visual will help you to explain which words sometimes fail to capture.

In the end, we will all practice explaining and visualising this to each other because 'Try not – Do or do not – There is no try.' (Yoda quote ;)

Drawing materials and paper will be provided during the workshop. Either way: prepare to draw until your hands are cramped and learn visual problem solving along the way.

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