Conf in a Conf Session

Keeping Your Cool When Things Heat Up

A story about how we're building a strong incident management process at PlayPlay

When it comes to quality, incidents in production can be a nightmare. Even with the best prevention measures, it's impossible to guarantee smooth sailing all the time. Being prepared and knowing how you’ll handle those painful moments is key to keep your customers happy even when the storm comes. That's why at PlayPlay, we've developed an incident management strategy that is battle-tested and proven to minimize the impact of incidents.

Join me for this presentation to learn how we organize ourselves to ensure everyone is ready to jump in when an incident occurs. Discover the entire process we've put in place to resolve them as quickly as possible so our clients doesn't even know they happened! Plus, find out how we learn from every incident to continuously improve our strategy. Don't miss this opportunity to gain valuable insights and strategies for managing incidents in production.

Related Sessions

  • Tutorial
  • Keynote
  • Talk
  • Workshop
  • Combo
  • Bonus
  • Active
  • Social
  • Virtual Pass icon
    Virtual Pass Session

45-minute Keynote

Virtual Pass session
5:00 p.m. – 6:00 p.m. Room F1+F2+F3 - Plenary

120-minute Workshop

2:45 p.m. – 4:45 p.m. Room D3+D4 - Track 7: Workshops

25-minute Talk

Virtual Pass session
4:00 p.m. – 4:45 p.m. Room F2 - Track 2: Talks

25-minute Talk

Virtual Pass session
12:45 a.m. – 1:15 a.m. Track 2

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