Conf in a Conf Session

Keeping Your Cool When Things Heat Up

25-minute New Voice Talk

All levels

Timetable

1:15 p.m.-1:45 p.m.

Monday 13th

Room

Track 4

Audience

Quality managers and leaders, testers, everyone with an interest in incident management

Key-Learning

- How to get your entire tech team engaged in incident resolution

- How to train for incident resolution to stay sharp when they happen

- What is our modus operandi when an incident occurs

- How to do efficient post-mortem and make sure everyone learn from them

A story about how we're building a strong incident management process at PlayPlay

When it comes to quality, incidents in production can be a nightmare. Even with the best prevention measures, it's impossible to guarantee smooth sailing all the time. Being prepared and knowing how you’ll handle those painful moments is key to keep your customers happy even when the storm comes. That's why at PlayPlay, we've developed an incident management strategy that is battle-tested and proven to minimize the impact of incidents.

Join me for this presentation to learn how we organize ourselves to ensure everyone is ready to jump in when an incident occurs. Discover the entire process we've put in place to resolve them as quickly as possible so our clients doesn't even know they happened! Plus, find out how we learn from every incident to continuously improve our strategy. Don't miss this opportunity to gain valuable insights and strategies for managing incidents in production.